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English
Annex II compiles’ screenshots of all targeted traders’ terms and conditions waiving consumer statutory rights or to allow to “personalise” or “customise” consumers gaming experience. This list does not pretend to be exhaustive. All screenshots have been taking during the year 2024.
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English
Annex 1 compiles screenshots of all targeted traders in-game purchasing processes with their premium in-game currencies. The document highlights that consumers have no equivalence in real currency before making in-game purchases of digital content. Instead, they must buy digital content using premium in-game currencies (sometimes multiple).
Available in
English
BEUC and 22 of its member organisations from 17 countries have filed a complaint on 12 September 2024 to the European Commission and the network of consumer protection Authorities (CPC-Network) to denounce several deceptive practices by leading video game companies (Activision Blizzard, Electronic Arts, Epic Games, Mojang Studios, Roblox Corporation, Supercell and Ubisoft) marketing popular games (such as Fortnite, EA Sports FC 24, Minecraft, Clash of Clans and others) and affecting millions of European consumers.